Shipping & Delivery Policy

1. Order Processing Time

Orders are processed within 1–2 business days after successful payment. Orders are not processed on Sundays or public holidays.

2. Shipping Timeline

Estimated delivery times:

• Gujarat: 2–4 business days
• Nearby States: 3–6 business days
• Rest of India: 5–9 business days

Delivery timelines may vary depending on courier service speed, location, weather, or unforeseen delays.

3. Shipping Charges

Shipping charges vary based on product weight, delivery location, and courier partner rates. Any additional charges will be shown at checkout before completing the order.

4. Order Tracking

Once dispatched, you will receive a tracking ID via WhatsApp, SMS, or email. You can track your order directly on the courier partner’s website.

5. Delivery Conditions

• Delivery will be made to the address provided at checkout.
• Ensure accurate address, PIN code, and contact number to avoid failed deliveries.
• Courier partners may contact you before delivery if required.

6. Delayed or Failed Delivery

Delivery may be delayed due to:

• Courier delays
• Incorrect or incomplete address
• Remote location delivery restrictions
• Natural calamities, strike, or emergencies

If your order is not delivered within the expected timeframe, you may contact us for support.

7. Damaged Packages

If your package arrives damaged, please raise a complaint within 24–48 hours with:

• Clear photos of the damaged product
• Outer package photos
• Order ID and mobile number

8. Undelivered or Returned Packages

If the courier returns the package due to customer unavailability, incorrect address, or rejection:

• Re-shipping charges may apply
• Refunds may exclude original shipping fees

9. International Shipping

Currently, Damsa Organic Private Limited ships only within **India**. International shipping will be added soon.

10. Contact Us for Shipping Queries

For shipping or delivery-related questions, contact us:

Damsa Organic Private Limited
Office: C 802, Rudrax Complex, Valia Road, Near Kosamdi Gam, Ankleshwar, Bharuch – 393001
Factory: At Kantwa, Taluka Mangrol, District Surat
Mobile: 9909735386
Website: https://damsaorganicprivatelimited.com